Privacy Policy

At LiveWell Retirement Concierge, your privacy is respected, protected, and handled with the utmost care. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you engage with our services, website, or team.

Our Commitment to Your Privacy

We understand that trust is at the heart of everything we do. Whether we are coordinating services, arranging experiences, or assisting with everyday needs, we are committed to ensuring your personal information remains confidential, secure, and used only for its intended purpose.

What Information We Collect

To provide a tailored and seamless concierge experience, we may collect the following types of information:

Personal details such as your name, contact information, and address
Service preferences, lifestyle interests, and requirements
Relevant health or mobility considerations (only where necessary and with your consent)
Payment and billing information
Communications between you and our team

We only collect information that is necessary to deliver our services effectively and enhance your experience.

How We Use Your Information

Your information is used solely to support and improve the services we provide, including:

Coordinating bookings, services, and experiences on your behalf
Personalising recommendations based on your interests and preferences
Communicating updates, confirmations, and relevant information
Managing billing and administrative processes
Improving our services and customer experience

We do not sell, rent, or trade your personal information to third parties.

Sharing of Information

In order to deliver certain services, we may share relevant information with trusted third-party providers (such as service professionals, venues, or suppliers). This is done strictly on a need-to-know basis and only to the extent required to fulfil your request.

All partners and providers we work with are expected to uphold strict privacy and confidentiality standards.

Data Security

We take reasonable and appropriate measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include secure systems, restricted access, and ongoing review of our data handling practices.

Your Rights and Choices

You have the right to:

Access the personal information we hold about you
Request corrections to any inaccurate or outdated information
Withdraw consent for certain uses of your information
Request the deletion of your personal data, where applicable

We are always happy to assist with any privacy-related requests or concerns.

Website Usage

When you visit our website, we may collect limited non-identifiable data such as browser type, pages visited, and general usage patterns. This helps us improve functionality and user experience.

Cookies may be used to enhance your browsing experience, and you can manage your preferences through your browser settings.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, practices, or legal requirements. Any updates will be published on our website.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact our team. We are here to provide clarity, reassurance, and support at every step.

LiveWell Retirement Concierge
Discretion, trust, and care, at the heart of everything we do.